Job SummaryWe are seeking a highly skilled Avaya Communication Specialist to ensure the stability, availability, and smooth operation of telecom services and applications. The role involves managing, maintaining, and supporting the Banks telephony infrastructure, contact center systems, and related technologies. The ideal candidate will provide expert support, handle troubleshooting, perform system upgrades, and lead the voice platforms technical aspects. This role also includes overseeing outsourced teams and managing vendor SLAs, while ensuring compliance with security policies and standards.Must Have Skillsets Mandatory Avaya Systems Experience with Avaya Communication Manager 6.x, 7.x, 8.x, Avaya Server S87XX, S85XX, S8300, and Media Gateways G700, G450, G650, G350, G430. Protocols Technologies Expertise in VoIP protocols SIP, H.323, MGCP, H.248 and trunking systems ISDN, SIP, CO. Call Recording Contact Center Solutions Proficiency with Avaya Contact Recorder, Verint Witness Call Recorders, Avaya CMS, IVR, Experience Portal, Genesys, and Avaya AES. Troubleshooting Strong troubleshooting skills in voice protocols, trace analysis, and log analysis MST, Sniffer. System Administration Experience managing Avaya Session Manager, System Manager, AES, and IVR solutions, including call flow design, call routing, and contact center modules VDN, Skill. Telephony Contact Center Support Knowledge of Avaya POM, Aspect Dialer, Workforce Management tools Verint WFM, GMT, and daytoday administration of contact center systems.Good to Have Skillsets Optional Vendor Integration Experience with IPC Call Manager and Turret Phones, and Verint Witness solutions. System Upgrades Migration Prior experience in call recorder system migrations and upgrades. CrossPlatform Knowledge Familiarity with Linux, Windows, VMware, and web services for system integration and administration. Security Audit Knowledge of audit and security standards within the telecommunications infrastructure, including proactive monitoring and maintenance.Qualifications and Experience Education Bachelors degree in a related IT or telecommunications field. Experience At least 68 years of handson experience in managing Avaya Communication Systems and supporting telecom infrastructure in a large enterprise environment. Project Management Experience managing telecomrelated projects, handling change control, and ensuring adherence to security policies and IT standards. Leadership Communication Strong communication skills and leadership experience in managing outsourced teams and collaborating with internal and external stakeholders.
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