About the RoleGrade Level for internal use07The TeamThe Insurance Client Services Role involves being one of the main client contact in providing them support on maximizing the use of the product for Insurance companies covered in Capital IQ Pro. On a daily basis, the associates time is spent in addressing client questions and requests about the platformexcel addin and is also responsible for escalating issues and inquiries to other teams if necessary, communicating with internal content teams, account management.Responsibilities and ImpactAlong with providing the best product in the market is providing the best support for it. Associates have a direct impact on the quality of the support provided, hence directly affecting the clients perspective of the quality of the company as a whole.Since the Associates are directly contacting clients, they also have the opportunity to relay feedback to the company and understand the needs of the clients which is valuable to the development of the Platform.Additionally, youll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.Responsible for providing the industrybased client support to SP clients, across the world.Accountable for proactively handling inbound client inquiries phone calls, emails and chats.Adaptable to learn recent macroeconomic industry events and enhancements in SP products.Ability to independently manage the interactions with various unified teams.Work as a team member to achieve the department targets for client satisfaction.You would make suggestions in regard to product usability, presentation, and data quality.What Were Looking ForRequired Qualification Skill Set Minimum of a Bachelors degree in Economics, Finance or equivalent.Succinct communication skillsStrong collaboration skillsStrong financial knowledge or knowledge of the global economyProficient ability to navigate and use common computer programsExcellent communication skills, basic MS Excel skills, strong critical thinking, andproblemsolving skills with a high attention to detail.Basic Insurance knowledge eg what are premiums, how an insurance company makes money, different types of InsuranceStrong working knowledge of the fundamentals of business, financial statements, and investments.Proficient in research and analysis.Inclination towards customeroriented approach.Ability to multitask and prioritize workflow with little supervision.The position requires working in rotational shifts but initially for the first 89months it might be eveningnight shift.About SP Global Market IntelligenceAt SP Global Market Intelligence, a division of SP Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit www.spglobal.commarketintelligence.Whats In It For You?Our PurposeProgress is not a selfstarter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At SP Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.Our PeopleWere more than 35,000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our ValuesIntegrity, Discovery, PartnershipAt SP Global, we focus on Powering Global Markets. Throughout our history, the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at SP Global.Our benefits includeHealth Wellness Health care coverage designed for the mind and body.Flexible Downtime Generous time off helps keep you energized for your time on.Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future Secure your financial future through competitive pay, retirement planning, a continuing education program with a companymatched student loan contribution, and financial wellness programs.Family Friendly Perks Its not just about you. SP Global has perks for your partners and little ones, too, with some bestin class benefits for families.Beyond the Basics From retail discounts to referral incentive awardssmall perks can make a big difference.For more information on benefits by country visit httpsspgbenefits.combenefitsummariesDiversity, Equity, and Inclusion at SP GlobalAt SP Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesnt stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.Equal Opportunity EmployerSP Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to raceethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email toEEO.Compliancespglobal.comand your request will be forwarded to the appropriate person.US Candidates OnlyThe EEO is the Law Poster httpwww.dol.govofccpregscomplianceposterspdfeeopost.pdfdescribes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision httpswww.dol.govsitesdolgovfilesofccppdfpaytransp EnglishformattedESQA508c.pdf20 Professional EEO2 Job CategoriesUnited States of America, OPRTON203 Entry Professional EEO Job Group
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