Ready to be pushed beyond what you think youre capable of?At Coinbase, our mission is to increase economic freedom in the world. Its a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system.To achieve our mission, were seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the companys hardest problems.Our work culture is intense and isnt for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, theres no better place to be.What youll be doing ie. job dutiesnbspCreate and maintain the schedules of individuals or teams including Shift Bid.Maximizing efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, timeoffs, break planning, proactively ensuring sufficient coverage at all times.Balance the availability and resources to ensure all tasks are completed on time and adjust schedules as necessary to accommodate changes in priorities or deadlines.Partnering with the Capacity Planning and Operations team to address any schedulestaffing and performance gap.Closely working with RTAs to ensure agent adherence amp productivity is controlled amp action is taken where appropriate.Maintaining the internal roster to properly account any leavers that will require additional account requests.Work across department leaders to champion continuous process improvement.Reviewing the schedulesIDP created by coschedulers before releasing it.Partnering with the Real Time Manager in identifying areas for improvements to workforce productivity, modifications of existing process and initiating new projects. Default POC when Manager is not available.What we look for in you ie. job requirementsPassionate about delivering an excellent Customer ExperienceMinimum of 1 year of relevant experience in Workforce Management OperationsExpertise in scheduling, reporting and has background in real time management and capacity planningProficient in the use of workforce management toolsAble to work with large amounts of data to identify trends and patterns.Specialist in spreadsheet tools like Google Sheet.Flexible and adaptable to meeting the evolving needs of a highgrowth and fast paced organization.Excellent written and verbal communication skills requiredAble to proactively collaborate with other departments to seek opportunities for improvement of resource utilization, and provide input on performanceNice to havesExperience using BI tool such as Looker and SalesforceSQL experience a plusExperience meeting with and presenting information to senior leadership.Job G2596Commitment to Equal OpportunityCoinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.nbsp All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. nbspFor US applicants, you may view the Know Your Rights notice here.nbsp Additionally, Coinbase participates in the EVerify programnbspin certain locations, as required by law.nbspCoinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodationsatcoinbase.com to let us know the nature of your request and your contact information.nbsp For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader free step by step tutorial can be found here.Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation GDPR and California Consumer Privacy Act CCPA may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. nbsp nbsp nbsp
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